Terms and Conditions

1. Legal Framework

In compliance with current regulations, the entity FUNDAS DIALCAR,SL that operates through the Internet from this website EROSSCONFORT.COM details below the general conditions of contracting of the products and/or services offered through it and from which the rights and obligations of the parties are generated.

2. Identification

The present General Terms and Conditions (hereinafter "Terms and Conditions") are intended to regulate the relationship between FUNDAS DIALCAR, SL (hereinafter the "Provider") and the clients (hereinafter the "User"), relating to all transactions carried out through the online store website.

2.1. Offering company

Company name: Fundas Dialcar, SL
Commercial name: Erossconfort
CIF: B40584179
Address: Pol Ind. el Pla c/ Diables 47
Town: Ontinyent
Province: Valencia
ZIP: 46870
Phone: +34 624 601< br />Email: info@erossconfort.com

And on the other hand:

2.2. The user

The user or client shall be understood to be the Internet user who acquires that status by registering on the website, using a form for this purpose and to whom username and password are assigned, for which they have full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider, as we will see in the User Registration section.

3. Acceptance

By accepting these Conditions, the User declares:
That he/she is a person with the capacity to enter into contracts under current regulations.
That he/she has read and accepts these Terms and Conditions.

4. Availability

The User will always have access, prior to the start of the product contracting procedure, to the conditions, which may be stored and/or reproduced on a durable medium.

5. Validity or Duration

The period of validity or duration of these Conditions and particular contracting conditions will be the time that they remain published on the aforementioned website and will be applicable from the moment in which the User makes use of the website and/or proceeds to contract any products.

6. Modifications

FUNDAS DIALCAR, SL reserves the right at any time, without prior notice, to make modifications and updates to the information contained on its website or to its configuration and presentation. It also reserves the right to temporarily suspend, without prior notice, access to the website for reasons of eventual necessity and to carry out maintenance, repair or improvement operations.

FUNDAS DIALCAR, SL reserves the right to include or remove all or part of the website, any information at its sole discretion.

7. Nullity

If any clause included in these Conditions is declared totally or partially null or ineffective, such nullity will affect only that provision or the part thereof that is null or ineffective, with the remaining Conditions remaining in force.

8. Purpose of the contract

The purpose of this contract is to regulate the contractual relationship of purchase and sale between the parties.

12. Language in which the contract is developed

The contracting procedure and the pre-contractual information are in Spanish and English, and these languages ​​will be used to carry out the contract.

13. Steps of the Contracting / Purchasing Process

13.1. Registration

In order to start the process of purchasing products at erossconfort.com, you must first register as a user by clicking on the button that appears on the main page of the website called “My account”, then clicking on “Log in”.

Next, in the new window that appears, you must click on the “Create account” button, filling in the mandatory data requested on the page that appears next.

The registration system is not provided with a user verification system in the registration process. Therefore, before the user is activated in the system, a welcome message is sent to the email. Once registered correctly, the user can enter the control panel of his/her profile with his/her username and password in order to manage all the functions that the provider of the page has made available to him/her, such as order history, returns, order status, addresses, user information, wish list, gift list and alerts.

13.2. Purchase process

The purchase process is easy and simple:
1. Add products to cart
2. Go to checkout
3. Method of placing an order as a guest or under registration
4. Enter shipping information
5. Enter billing information if requested
6. Shipping method
7. Payment Information
8. Order Summary
9. Accept the terms and confirm
10. Provisions to be taken into account in the purchasing process.

14. Product availability

The User will have information about the products that are out of stock, so they will not be able toproceed to purchase them.

15. Types of products

The website has a wide variety of the best brands and at very competitive prices for bed linen, sofa covers and home accessories, as well as bathroom linen.

16. Maximum order amount

There is no maximum order.

17. How to extend or cancel my order

You can always extend an order as long as you have not completed the purchase, and you can do so by clicking the “Continue shopping” button.

To cancel an order after making a purchase, it can be cancelled with the right to a full refund as long as the following conditions are met:

This 2-year warranty period, from the delivery of the product, does not include defects caused by negligence, knocks, incorrect use or improper handling, incorrect installations not carried out by authorized Technical Services when applicable, etc., or materials that are worn out by use.

The provider reserves the right to request an official technical service of the brand to verify the origin of the problem. In the event that the defect is caused by a cause other than its origin, the repair will be billable. In those cases that justify the application of the guarantee, the option will be to repair, replace the item, discount or return it, in accordance with the legally established terms.

In order to make use of the guarantee, contact the Customer Service department, by phone or email, where they will inform you of the process to follow.

28. Rights of the Provider

Keep, modify or suspend its website without prior notice.

Modify the price of the offers.

Reject orders due to lack of stock or non-payment by the client.

Refuse access to computer tools to clients in case of non-compliance with these conditions.

Collect the amount of the client's purchases, once the transaction has been accepted.

Reserve the domain and retain full ownership of the item until full payment by the client.

Do not reproduce, transfer or dispose of the information published by the Provider in all its contents without express permission of the company itself.

Proceed to correct or amend human or computer errors.

29. Limitation of liability

All information provided by the User to the Provider and through the corresponding forms must be truthful. It is the User's responsibility to keep the data provided to the Provider duly updated. In any case, the Provider is exempt from any liability for damages or losses caused as a result of having provided false, insufficient, inaccurate or incorrect information.

Access to the website does not imply any obligation on the part of the Provider to verify the authenticity, suitability, exhaustiveness, accuracy, appropriateness and updating of the information provided by the User through the corresponding forms.

The Provider shall not be liable in those cases in which it is up to the parents, guardians or legal representatives of minor or incapacitated Users to authorize access, provision of personal information or use of the website or the contracting of any products or services provided through the applications or web platform. It shall be the responsibility of the aforementioned parents, guardians or legal representatives to supervise the access and use by the minor or incapacitated person to the contracting of the products and services provided through EROSSCONFORT.COM.

Access by Users to the Contents does not imply any obligation on the part of the Provider to control the absence of viruses or computer elements that may have any harmful effect on the User's computer equipment. In any case, it shall be the responsibility of the User to have the necessary tools to detect said viruses or harmful computer elements. Consequently, the Provider shall not be liable for any possible damage caused to the computer equipment of Users or third parties during access to the Contents.

The Provider shall not be liable for any interruptions in the electrical or telecommunications services that prevent users from using the services offered.

30. Applicable Law and Jurisdiction

These conditions shall be governed or interpreted in accordance with Spanish law in that which is not expressly established. The provider and the user agree to submit any dispute that may arise from the provision of the products or services subject to these conditions to the Courts and Tribunals of the user's domicile.

In the event that the user is domiciled outside of Spain, the provider and the user expressly waive any other forum, submitting to the Courts and Tribunals of the domicile of THE OWNER OF THE WEBSITE.

31. Online dispute resolution platform for consumers and traders

The European Commission has launched a platform to help consumers and traders resolve disputes relating to purchases made on the Internet.

Address to the platform:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.showc