DELIVERIES AND RETURNS

1. HOW TO PURCHASE

Shopping in our online store is very easy. You simply need to choose an item, add it to your shopping cart and place your order using your preferred payment method. In order to make a purchase, you must be registered as a customer. Sales transactions shall be deemed to have been concluded at:

2. HOW TO PAY

You can pay for your purchases by credit card (VISA, MASTERCARD), bank transfer or PayPal.

If the POS (Point of Sale) terminal reports that the card has been declined, the order will be automatically cancelled.

For your security, EROSSCONFORT.COM has entrusted credit card payments to the secure payment gateway of “BANCO SABADELL”, which provides all the necessary guarantees of security, confidentiality and integrity for all parties involved. SSL (Secure Sockets Layer) is implemented in all communications, preventing third parties from intercepting the information. Therefore, confidentiality is ensured in all communications established during the transaction. The banking details entered are encrypted, transmitted and securely verified by the servers of the issuing bank.

The customer must notify EROSSCONFORT.COM of any unauthorised or fraudulent charge by email as soon as possible.

Shipping costs are FREE for all orders to mainland Spain and mainland Portugal.

The purchase receipt corresponding to the order, delivery note and invoice will be available to view and/or print at erossconfort.com, in the “My Account” section.

If a product becomes unavailable after an order has been placed, the customer will be informed by email or telephone of the cancellation of the order or of the possibility of changing the product. In the event of cancellation, the customer will be refunded the amount paid for the product using the same payment method used for the purchase.

3. SHIPPING COSTS AND DELIVERY TIMES

The delivery time for mainland Spain is approximately 1–2 business days (Common Administrative Procedure Act 39/2015). Shipping is FREE.

Deliveries to the Balearic Islands will be made within 48–72 hours and shipping costs will be €10.

Deliveries are not made to Ceuta, Melilla or the Canary Islands.

DELIVERY TIMES TO FRANCE, ITALY, GERMANY, THE NETHERLANDS AND MAINLAND PORTUGAL

France, Italy, Germany, the Netherlands:

• Shipping costs: €23
• Delivery time: 48–72 hours

Mainland Portugal:

• Shipping costs: FREE
• Delivery time: 24–48 hours

Please note that delivery times are calculated in business days (Monday to Friday) and deliveries are not made on Saturdays, Sundays or public holidays. Furthermore, if the selected payment method is bank transfer, the order will not be shipped until we have received confirmation from the bank that the transfer has been completed.

EROSSCONFORT.COM undertakes to deliver the product in perfect condition to the address indicated in the order form and during normal business hours, Monday to Friday. If any of the packages included in the shipment arrives with visible damage, the customer must indicate on the delivery note that they do not accept the condition of the package, so that the carrier can record the incident. The customer must also notify us as soon as possible by telephone or email.

If an item cannot be delivered within this timeframe, the customer will be informed.

EROSSCONFORT.COM shall not be liable for delivery errors if the delivery address entered in the order form is incorrect.

UNDELIVERED ORDERS

If an order is shipped but cannot be delivered for reasons attributable to the customer, the customer shall be responsible for the return costs to the return address and must pay the shipping costs again.

4. WARRANTY AND RETURNS

Providing the highest quality is our commitment to our customers.

After receiving your order, you have a period of 30 calendar days, starting from the date of receipt, to exercise your right of withdrawal, in accordance with the provisions of the Spanish Retail Trade Act (Article 44 of Law 7/1996).

To make a return, the product must be in perfect condition and in its original packaging. Once the goods have been received and their condition has been checked, the purchase amount will be refunded. The refund may be subject to a reduction in value if the packaging or the product has suffered any damage or alteration.

IMPORTANT:
FUNDAS DIALCAR, SL reserves the right to reject exchanges or returns that are notified or sent after the established deadline, or products that are not in the same condition in which they were received.

To make a return, you must send an email to info@erossconfort.com and request the return through your customer account.

Before sending the return, please make sure to contact EROSSCONFORT so that the relevant department can create an incoming return ticket and prevent your return from being rejected. You must send the product without undue delay, within a maximum period of 14 days, to the address indicated in the withdrawal form.

Special sizes and products manufactured to measure or made to order cannot be returned, except in the event of a manufacturing defect.

Return costs shall be borne by the customer.

In the event of a defective product, EROSSCONFORT.COM shall, as applicable, repair or replace the product, offer a price reduction or terminate the contract. These procedures shall be free of charge for the consumer and user. Erossconfort.com shall be liable for any lack of conformity that becomes apparent within two years from the date of delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

FUNDAS DIALCAR, SL (EROSSCONFORT.COM) is responsible for the sale and distribution of the products offered through this service. Sales transactions shall be deemed to have been concluded at Pol. Ind. El Plá, Carrer dels Peraires, 9, 46870 Ontinyent, Valencia, Spain.

5. TAXES

The purchasing system is subject to the legislation in force in Spain. Therefore, all products offered include applicable taxes.

6. GENERAL TERMS AND CONDITIONS

By clicking the “CONFIRM ORDER AND PAY” button during the purchasing process, the customer declares that they fully and unreservedly accept all of these General Terms and Conditions of Sale and Use.

EROSSCONFORT.COM reserves the right to change its prices at any time. However, products will be invoiced based on the prices in effect at the time the orders are placed.

EROSSCONFORT.COM reserves the right to modify these General Terms and Conditions of Sale without prior notice. Any such changes must be accepted each time a purchase is made through the website www.erossconfort.com

Traders established in the EU who enter into online contracts for the sale of goods or the provision of services shall provide on their websites an electronic link to the online dispute resolution platform.

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=ES

This link shall be easily accessible to consumers.